Questions
Questions guests ask, answered from the published facts
Short answers first, with a link to the longer page when there is one. If your question is not here, write to us.
The hotel
Is this the official website of The Star Grand Hotel?
No. Pyrmont Bay Stays is an independent site. The official page is on star.com.au. We describe the hotel and pass room requests to our booking desk.
How many rooms does the hotel have?
The hotel says 309 deluxe rooms, suites and penthouses. The residences next door are counted separately and their number is not published.
What time are check-in and check-out?
Check-in from 3pm, check-out at 11am, with express check-out. If you arrive early, reception will hold your bags. Details on house rules.
Can I bring my dog?
No. Pets are not allowed at The Star Grand Hotel or the residences.
Can I smoke on my balcony?
No. The building has been smoke free since 1 September 2022, balconies included. The cleaning fee for a breach is $350 in standard rooms and $550 in suites, residences and penthouses, as listed on 1 November 2026.
Are extra beds available?
Rollaway beds at $80 per night (one per room at most) and cots, both subject to availability, as listed on 1 November 2026.
Pool, children and accessibility
When is the pool open?
The pool and gym on Level 5 are open 6am to 9pm daily. The pool is heated to 26°C. See pool, gym and spa.
Can children use the pool?
Yes, but under-16s must be with an adult at all times. The Darling Spa and its gym are for guests aged 16 and over.
Does the hotel have accessible rooms?
The Star asks guests to contact Reservations about rooms and apartments for special needs and to mention requirements when booking. It does not publish a list. Our accessibility page has what is published.
Getting here and parking
How do I get from the airport?
By public transport: the airport train to Central, then the L1 light rail to The Star stop. By road, to the car park or valet. No official journey time is published; our getting here page has Google Maps links for each route.
How much is parking for hotel guests?
Self-parking is a flat $50 per 24 hours; valet is $85 Sunday to Thursday and $95 Friday, Saturday and public holidays, as listed on 1 November 2026. Vehicles over 2.0 m cannot use the car park. See driving and parking.
Where do rideshare cars pick up?
At two marked zones: Pyrmont Street at The Star Grand Hotel entrance, and Harbourside at the Pyrmont Bay exit.
Is there a ferry?
Yes. The F4 Pyrmont Bay service stops at Pyrmont Bay Wharf, a few minutes' walk away. The Star says ferries run from Circular Quay seven days a week.
The casino and the evening
Do I have to go through the casino to reach my room?
The hotel has its own entrance on The Star Driveway from Pyrmont Street. The casino is a separate area with its own entry conditions: 18+, proof of age if asked, and a dress standard.
Is the casino open all night?
The Star says the complex is open 24/7. The hotel notes that guests may face delays at the casino entrance at peak times. Our casino page is neutral and factual.
Where can I get help with gambling?
GambleAware NSW and the National Gambling Helpline: 1800 858 858, free and confidential, 24/7. Self-exclusion from The Star is free. See responsible gambling.
Is the theatre inside the complex?
Yes. The Sydney Lyric is within The Star, on Pirrama Road. A Beautiful Noise opens there on 14 November 2026.
Requests through this site
Is the form a booking?
No. It sends your dates and details to our booking desk, which checks availability and the rate with the hotel's reservations or a booking partner and replies by email. Nothing is booked until you agree.
Do you charge a fee?
No. When a request becomes a confirmed stay, the hotel or the booking partner may pay us a commission. You pay the hotel's rate. See how the money works.
Do you need my card details?
No, and we never ask for them. Payment is made to the hotel or the partner that completes the reservation.
How fast do you reply?
Usually within one working day. If your dates are close, say so in the notes.
By day
Most daytime questions are about the pool hours, the light rail and the market, all covered above.
If something is time-sensitive, call the hotel's Guest Services on 1800 700 700 between 9am and 8pm.
By night
Most night-time questions are about the casino entry and late food: Fat Noodle and the Sports Bar are open 24/7, both on the gaming floor and 18+.
Our own inbox, hello@pyrmontbaystays.com, is read during the day.
Where these facts come from
Checked on 1 November 2026.